Identity Information

full name

Account Information

Customer ID

Contact Information

The phone number that you registered to your SOUQ AL ATRAK account, e-mail address, address

Profile Picture

The profile picture that you upload to your SOUQ AL ATRAK account

Payment Information

Information about your payment methods and payment details

Transactional Data

Information about your orders shopping/order history, number of orders, Website usage information, your preferences, likes, interests and usage habits, advertisement ID, invoice details, requests/complaints, comments, ratings, and reviews

Visual and Audio Recordings

Audio recordings of your correspondence about the services we provide and the orders you place on the Website

location

Your location data automatically processed by the Website should you allow it through your browser settings, or added manually by you

Transaction Security Information

Information about your device including its model, operating system and version, IP address, user transaction records, your log-in method to the Website (via Google/Facebook/Apple ID)

Your Personal Data

Purposes of the Processing

Legal Grounds for Processing

Identity information, account information, contact information, payment information, transactional data, visual and audio recordings, transaction security information

to examine, evaluate and conclude your legal requests and applications; to resolve possible legal disputes and to provide the authorized persons, institutions, and organizations with the relevant personal data to resolve legal disputes.

Processing of your personal data is governed under the law (Article 5/2-a of the PDPL)

Identity information, contact information, payment information, transactional data

To conduct contract and sales processes in relation to the orders you place on the Website,To carry out financial and accounting operations related to payments, to issue invoices.

Identity information, account information, contact information, payment information, transactional data, transaction security information

To carry out our business operations in accordance with the legislation and to store the data that is required to be retained within the scope of our legal obligations.

Identity information, account information, contact information, profile picture, transaction security information

To verify your information, to create your account and to provide access to your account for the provision of our services.

Processing of your personal data is necessary for the constitution and performance of a contract to provide you with our services (Article 5/2-c of the PDPL)

Identity information, payment information, transactional data, location

To create your orders and manage the payment processes, to confirm the order, to receive a payment for delivery of the products you ordered to your address, to deliver your product.

location

Providing you with product options suitable for your location.

Identity information, contact information, transactional data

It is shared with SOUQ AL ATRAK business partners in order to contact you regarding your membership, orders and use of the Website.

Identity information, payment information, transactional data

To carry out financial and accounting operations related to payments, to issue invoices.

Processing of your personal data is necessary for fulfilling our legal obligations (Article 5/2-ç of the PDPL)

Identity information, account information, profile picture, payment information, transactional data, transaction security information

To carry out our business operations in accordance with the legislation and to store the data that is required to be retained within the scope of our legal obligations.

Identity information, account information, transactional data, visual and audio recordings

To receive and conclude your requests/complaints about your order.

Processing of your personal data is necessary for the establishment, exercise or protection of your rights and ours (Article 5/2-e of the PDPL)

Visual and audio recordings

To record your requests and complaints about the services we provide and the orders you place on the Website, to ensure customer satisfaction and improve our service quality.

Processing of your personal data is necessary for our legitimate interests (Article 5/2-f of the PDPL)

Identity information, contact information, transactional data

To manage customer relations and offer rewards to ensure customer satisfaction.

To contact you through surveys and similar like/request/complaint detection methods within the scope of customer satisfaction measures.

Identity information, contact information, transactional data

To examine, evaluate, and conclude your written or verbal requests, complaints, and feedbacks for the improvement of our products/services.

Identity information, contact information, transactional data

To organize raffles and competitions, to carry out the necessary transactions for your participance at these events, to deliver the prizes, gifts, etc. to you.

Account information, contact information, payment information, transactional data, location, transaction security information

To perform analysis for the improvement of our products and services.

To review and audit business operations, to conduct reporting activities regarding our products and services.

Identity information, account information, contact information, transactional data, visual and audio recordings, transaction security information, location

To detect and prevent fraud and abuse of our campaigns, discounts, and the services.

Contact information, transactional data, location

To offer the most suitable range of products and campaigns applicable to your location, your preferences, likes, interests and usage habits.

Your consent to processing of your personal data (Article 5/1 of the PDPL)

Your Personal Data Subject to Transfer

Purpose of the Transfer

Recipients

Legal Grounds for the Transfer

Identity information, contact information, payment information, transactional data, location

To carry out the correspondence between the warehouses, couriers, restaurants, and customers, to carry out the processes regarding orders, to inform the couriers about the delivery addresses.

It is shared with SOUQ AL ATRAK business partners in order to contact you regarding your membership, orders and use of the Website.

Processing of your personal data is necessary for the constitution and performance of a contract to provide you with our services(Article 5/2-c of the PDPL)

Identity information, account information, contact information, profile picture, payment information, transactional data, transaction security information, location

To get support from our suppliers, including those providing infrastructure and information services, for the provision of our products and services, to carry out financial and accounting operations, and to manage business relations with our business partners and suppliers.

Domestic and Foreign Business Partners & Suppliers

Processing of your personal data is necessary for the and performance of a contract to provide you with our services(Article 5/2-c of the PDPL)
Processing of your personal data is necessary for our legitimate interests (Article 5/2-f of the PDPL)

Identity information, account information, contact information, payment information, transactional data, transaction security information and other personal data that may be requested by authorized persons, institutions and organizations

To fulfill our legal obligations, to inform authorized persons, institutions, or organizations within the scope of our legal obligations, to carry out legal processes, and to conduct our business operations in accordance with the legislation.

Authorized Persons, Institutions or Organizations

Processing of your personal data is governed under the law (Article 5/2-a of the PDPL)
Processing of your personal data is necessary for fulfilling our legal obligations (Article 5/2-ç of the PDPL)